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Service Email: service@airmaxhut.com
If you have problems, you can have a look about the following questions. They will help you make clear about our website.
Q: Do you offer free shipping on all products?
A:
Yes, we ship the items to our customers with free shipping. For more detailed information, you can have a look via shipping &return.
Q: How to place an order online?
A:
Firstly, you need to register an account, then you can login the website.
Secondly, you can view the page to find the products that your favorite.
Thirdly, You can "add the cart" about the products.
Fourthly,please pay step by step.
Once you go to the step "confirm the order", you can receive an confirmation email. Only when you fill the credit card information correctly, and we receive your payment, you order is successful.
Q: What can I do, if I cannot place an order successfully online?
A:
Firstly, please check out whether there are plugs in your explorer. It sometime results in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. At last, please contact us via email service@airmaxhut.com.
Q: Is it safe to order on your website?
A:
Yes. We guarantee that any purchase you make on our website will be 100% safe. Our web servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only service@airmaxhut.com can read a buyer's personal information. Then your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
How long will it take to receive a refund from returned products?
A:
Only when we receive your returned items, we can make a refund to you. Once we receive the returned items, we will submitted the refund to our credit card company. It will take some days to deal with this for credit card company, so please be at patience. Once you do not receive the refund in a long time, you can contact us via email. We will solve this for you with credit card company.
Q: Can I change my order after ordering?
A:
Please be advised that once an order has been placed and processed it is difficult to make modifications and cancelations. If you need to make any alterations to your order. immediately with your order number. We shall do our best to accommodate your situation. Unfortunately, once a package has been shipped the order cannot be cancelled.
Q: Do you ship your merchandise worldwide?
A:
YES. We can send our product worldwide where DHL, EMS can reach. And normally the delivery time will last 5-7 business days.
Q: How to use discount code?
A:
Please use it as instructed when checking out. And please be aware of time limited period of the discount code. Generally, there is discount activity on our website, so you can get a discount when you place an order.
